Privacy Policy

Last Updated: January 1, 2026

This Privacy Policy explains how Moon Peptides collects, uses, shares, and protects information obtained through our website, ecommerce services, customer support channels, and related interactions. It also explains the choices available to you regarding your information.
By visiting our website, placing an order, creating an account, subscribing to communications, or otherwise interacting with Moon Peptides, you acknowledge and agree to the practices described in this Privacy Policy.

This policy applies to information collected online and offline, including through our website, email, phone, chat, text message, and any other communication channels we use to support customers.

1. Who We Are

References to “Moon Peptides,” “we,” “us,” or “our” refer to Moon Peptides and any affiliates, contractors, and service providers acting on our behalf. Our website offers products intended for laboratory research use only.

2. Information We Collect

We collect information in several ways, including information you provide, information collected automatically, and information received from third parties.

2.1 Information You Provide to Us

  • Contact information: name, email address, phone number, billing address, shipping address, and any information you provide in customer support communications.
  • Account information: username, password, account preferences, saved addresses, and other information you provide when creating or updating an account.
  • Order and transaction information: products purchased, cart contents, order totals, discount codes, purchase dates, shipping method, delivery information, and related purchase history.
  • Payment related information: payment authorization status, partial payment identifiers, fraud signals, and transaction confirmations. Payment card details are processed by our payment providers and are not stored by us in raw form.
  • Verification and compliance information: in certain cases we may request additional information to verify identity, prevent fraud, enforce policies, comply with legal obligations, or support payment disputes.
  • Customer service and communications: messages sent to us via email, chat, phone, support tickets, social media, or other channels, including attachments or screenshots you choose to provide.
  • Marketing preferences: your communication choices and your interactions with marketing communications.
  • User generated content: content you submit such as reviews, testimonials, feedback, survey responses, or comments. If you choose to publish content publicly, it may be visible to others.

2.2 Information Collected Automatically

  • Device and usage data: IP address, browser type, device identifiers, operating system, language preferences, pages viewed, links clicked, time spent on pages, and referring and exit pages.
  • Cookies and similar technologies: we use cookies, pixels, local storage, and similar technologies to operate our site, remember preferences, keep your cart active, analyze traffic, improve site performance, and support marketing and advertising. You can control cookies through your browser settings. Disabling certain cookies may impact functionality.
  • General location data: we may infer your general location based on IP address for fraud prevention, tax calculation, shipping estimates, and analytics.
  • Log and security data: we may collect data related to authentication, account access, and security events to help protect accounts and prevent abuse.

2.3 Information We Receive from Third Parties

  • Payment processors and fraud prevention providers: transaction confirmations, risk indicators, chargeback notices, and verification results.
  • Shipping carriers and fulfillment partners: delivery confirmations, address validation data, shipment status updates, and carrier exceptions.
  • Marketing and analytics providers: information about ad engagement, campaign performance, and audience insights.
  • Service providers that support our website: hosting providers, ecommerce tools, customer support platforms, and related vendors that help us operate our business.

3. How We Use Your Information

We use information we collect for the following business purposes:

3.1 To Provide and Operate Our Services

  • Process orders and payments
  • Confirm purchases and send transactional messages
  • Provide customer support
  • Fulfill shipments and provide delivery updates
  • Handle returns, disputes, chargebacks, and account issues when applicable

3.2 To Maintain Security and Prevent Fraud

  • Detect and prevent fraud meaning unauthorized transactions, account compromise, and harmful activity
  • Verify orders and investigate suspicious behavior
  • Protect our customers, our business, and our service providers

3.3 For Internal Marketing and Business Communications

We use customer information for internal marketing and business communications, including:

  • Sending order related updates and follow up communications
  • Providing product announcements, restock notifications, promotions, and company updates
  • Requesting reviews or feedback
  • Sharing educational content and product category information
  • Creating segmented audiences to provide more relevant offers and messaging
  • Measuring the effectiveness of our communications and improving our outreach

Consent to Contact and Marketing Communications
When you place an order, create an account, or otherwise provide your contact information to Moon Peptides, you agree that we may contact you using the information you provided for service related purposes and internal marketing, except where the law requires a different form of consent.
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by emailing us with a request to be removed.
If you opt out, we may still send essential service related communications such as order confirmations, shipping updates, security notices, and responses to your support requests.

Text Messages and Phone Calls
If you provide a phone number, we may use it for order related updates, support, and internal marketing communications. Where required by law, we will request any necessary consent.
Message and data rates may apply based on your carrier and plan.
You can opt out of marketing texts by replying STOP (where applicable) and you can request removal by emailing us. If you request removal, please include the phone number you want removed.

3.4 To Improve Our Website and Customer Experience

  • Analyze how visitors interact with our website
  • Debug issues and improve site performance
  • Develop new features, products, and offerings
  • Maintain and improve our customer support experience

3.5 For Legal and Compliance Purposes

  • Comply with applicable laws and regulations
  • Respond to lawful requests and legal process
  • Enforce our Terms and Conditions and other policies
  • Protect our rights, property, and safety
  • Resolve disputes and maintain business records

4. How We Share Information

We do not sell personal information for money. We may share information in the following circumstances:

4.1 Service Providers

We share information with service providers who help us operate our business, such as payment processors, website hosting, analytics platforms, email and text message providers, customer support systems, fraud prevention services, fulfillment partners, and shipping carriers.
These providers are authorized to use information only as needed to provide services to us and for other purposes permitted by our agreements with them.

4.2 Advertising and Marketing Partners

We may share limited information with advertising and marketing partners to measure campaign effectiveness, deliver relevant ads, and reduce repetitive ads. In some jurisdictions, this type of sharing may be considered a “sale” or “sharing” for targeted advertising purposes. You may have the right to opt out as described in the “Your Choices and Rights” section and the “California Privacy Notice” section.

4.3 Business Transfers

If we are involved in a merger, acquisition, reorganization, financing, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

4.4 Legal Requirements and Protection

We may disclose information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect the rights, safety, and security of Moon Peptides, our customers, or others.

4.5 Aggregated or Deidentified Data

We may use and share aggregated or deidentified information that cannot reasonably be used to identify you for analytics, research, and business purposes.

5. Cookies, Analytics, and Interest Based Advertising

We may use analytics tools to understand how visitors use our site and to improve performance. We may also work with advertising partners who use cookies and similar technologies to provide interest based advertising, measure ad performance, and manage frequency.

You can control cookies through your browser settings. You can also adjust privacy and advertising settings on many platforms and devices. Some industry choice tools may be available to help manage interest based advertising choices.

6. Your Choices and Rights

Depending on where you live, you may have rights regarding your personal information, including access, correction, deletion, portability, and the right to opt out of certain processing such as targeted advertising.
To make a request, contact us using the information in the “Contact Us” section. We may need to verify your identity before fulfilling certain requests.

6.1 Marketing Opt Out

  • Email: use the unsubscribe link in our emails or email us to request removal.
  • Text messages: where applicable, reply STOP and or email us to request removal.

Opt out requests are processed as quickly as reasonably possible. Even if you opt out of marketing, you may still receive essential transactional and service communications.

6.2 Cookie Controls

You can manage cookies through your browser settings. Blocking certain cookies may affect site functionality such as checkout, cart persistence, and account features.

7. Data Retention

We retain information for as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business needs. Retention periods vary based on the type of information and the purpose for which it was collected.

8. Data Security

We maintain administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or method of storage is completely secure.
You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your account.

9. International Visitors

If you access the website from outside the United States, your information may be transferred to, stored, and processed in the United States and other jurisdictions where our service providers operate. Data protection laws may differ from those in your country. By using our services, you understand and agree to these transfers.

10. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

11. Research Use Only Notice

All products sold by Moon Peptides are intended for laboratory research use only and are not for human consumption, clinical, or veterinary use. Communications from Moon Peptides are provided for informational and customer service purposes only and should not be interpreted as medical advice.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, contact us at:

Email: Sales@moonpeptides.com

To request removal from marketing communications, email Sales@moonpeptides.com with the subject line Opt Out and include the email address and phone number you want removed.

14. California Privacy Notice

This section provides additional details for California residents. This notice describes categories of personal information we collect, how we use it, and how we disclose it, as well as the rights California residents may have.

14.1 Categories of Personal Information We Collect

In the last 12 months, we may have collected the following categories of personal information:

  • Identifiers such as name, email address, phone number, IP address, and account identifiers
  • Customer records information such as billing and shipping address
  • Commercial information such as products purchased, cart contents, and purchase history
  • Internet or other electronic network activity such as browsing activity on our site and interactions with emails and ads
  • General location information derived from IP address
  • Customer support communications such as messages you send us
  • Inferences drawn from the above to help personalize communications and improve our services

14.2 Purposes for Collection and Use

We collect and use personal information for the business and commercial purposes described in Section 3, including:

  • Providing and operating our website and services
  • Processing orders, payments, shipping, and customer support
  • Security, fraud prevention, and compliance
  • Internal marketing, including sending promotions and tailored communications
  • Analytics, debugging, and service improvement

14.3 Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you when you place an order, create an account, or contact support
  • Automatically from your device when you use our website
  • From service providers such as payment processors, fraud prevention providers, shipping carriers, and analytics providers

14.4 Disclosure of Personal Information

We may disclose personal information to the categories of recipients described in Section 4, including:

  • Payment processors and fraud prevention providers
  • Fulfillment partners and shipping carriers
  • Website hosting and infrastructure providers
  • Customer support and communications providers
  • Analytics and advertising partners

14.5 Sale or Sharing for Cross Context Behavioral Advertising

We do not sell personal information for money. We may share information with advertising partners in ways that may be considered “sharing” for cross context behavioral advertising under California law.
You may have the right to opt out of this sharing. To request an opt out, email us at Sales@moonpeptides.com with the subject line California Opt Out.

14.6 Your California Rights

Subject to certain exceptions, California residents may have the right to:

  • Know what personal information we have collected about you, including the categories and specific pieces of personal information
  • Request deletion of personal information
  • Request correction of inaccurate personal information
  • Opt out of sale or sharing of personal information where applicable
  • Limit the use and disclosure of sensitive personal information where applicable
  • Not be discriminated against for exercising privacy rights

14.7 Submitting Requests

You can submit a request by emailing Sales@moonpeptides.com.
We may need to verify your identity before processing your request. You may also use an authorized agent where permitted by law, but we may require proof of authorization and may still verify your identity.

14.8 Opt Out Preference Signals

Where required by law, we will process certain opt out preference signals that are sent through your browser or device settings, such as a legally recognized opt out preference signal.